Shipping policy

Shipping Policy

We ship worldwide, and most orders arrive 14–28 business days after they are placed.

Processing time

We prepare, quality-check and pack every order before it ships. This takes 3–7 business days depending on your location, starting the day after you order. Business days are Monday to Friday, excluding public holidays.

During sales, launches and holiday peaks, processing can take a little longer. If your order will be later than these estimates, we will email you before the estimate runs out.

Delivery time

Once your order ships, delivery usually takes 11–21 business days.

Stage

Estimated time

Processing

3–7 business days

Delivery after dispatch

11–21 business days

Total

about 14–28 business days

These times are estimates, not guarantees. Delivery can be slowed by customs checks, carrier capacity, weather, remote locations and seasonal peaks. These are outside our control. We do not guarantee delivery in time for a particular date, holiday or occasion.

Shipping costs

Standard shipping is free on all orders. If you add Express Shipping at checkout, your order goes to the front of the processing queue. It does not change how long the carrier takes once the parcel has shipped.

Tracking

When your order ships, we email you a tracking number. Tracking can take up to 72 hours to show its first update. Parcels can pass between carriers, so tracking may go quiet for several days. If you have no update after 7 days, contact us.

Customs, duties and taxes

Orders shipped outside the United States may have to pay import duties, taxes or customs fees. These are set by your country, are the recipient's responsibility, and are not included in our prices. If you refuse to pay these charges and the parcel is returned or destroyed, we cannot offer a refund.

Your shipping address

Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address that you entered. Email us within 12 hours of ordering if you need to change your address. After your order has shipped, we cannot change the address. If a parcel comes back to us as undeliverable, we can reship it if you pay the shipping cost, or refund the order minus the shipping cost.

Shipping Protection

Shipping Protection is an optional add-on at checkout. It covers your order if it is lost, stolen or damaged in transit.

With Shipping Protection:

  • Lost in transit: if tracking shows no movement for 21 days, we send you a free priority replacement or a full refund.
  • Marked delivered but not received: we send you a free replacement or a full refund. You need to report it within 14 days of the delivery scan.
  • Damaged in transit: we send you a free replacement. You need to report it within 7 days of delivery, with photos.

Without Shipping Protection:

  • Once the carrier has your parcel, the risk of loss or theft passes to you. We are not responsible for parcels that are lost in transit, stolen, or marked delivered.
  • We will still help you open a claim with the carrier and give you every tracking detail we have.
  • Items that arrive damaged or faulty are still covered by our Refund Policy.

Shipping Protection can only be added at checkout. It cannot be bought after you have ordered. Once your order has shipped, the Shipping Protection fee is non-refundable.

Marked delivered but not received

Carriers sometimes scan a parcel as delivered a day or two before it arrives. Please wait 3 days, then check with your household, your neighbours, your mailroom and any safe place. If it still has not turned up, email us within 14 days of the delivery scan. We cannot accept claims for missing parcels made more than 30 days after the delivery scan.